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</td> </tr> </table> <p> <img id="BP80Accessibility_LongDescNotReqID;" src="images/logo.gif"> </p> <blockquote> <b><font face="arial" size="2"><a href="First.html"> SnagIt Add-Ins User&#39;s Guide</a> > SnagIt Support</font></b> </blockquote> <hr align="left" /> <blockquote> <a name="wp9000647"> </a><h2 class="pHeading2"> SnagIt Support </h2> <a name="wp9000648"> </a><p class="pBody"> If you have a question pertaining to SnagIt, we recommend that you first search the built-in help file to find the information that you need. </p> <a name="wp9000649"> </a><p class="pBody"> If you still need technical support help, you can get free support by searching our Web site&#39;s support database. </p> <div class="pSmartList1"><ol type="1" class="pSmartList1"> <a name="wp9000650"> </a><div class="pSmartList1"><li>Make sure that you are logged on to the Internet. </li></div> <a name="wp9000651"> </a><div class="pSmartList1"><li>From within SnagIt, choose<span style="font-weight: bold"> Help &gt; Support</span>. </li></div> <a name="wp9000652"> </a><div class="pSmartList1"><li>Select the <a href="http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_alp.php" target="_window"><span style="font-weight: bold">TechSmith Support Website</span></a> link. </li></div> </ol></div> <a name="wp9000653"> </a><div class="pCaption"> Diagnostic Information </div> <a name="wp9000654"> </a><p class="pBody"> When working with technical support, you could be asked to email or fax SnagIt diagnostics. If so: </p> <div class="pSmartList1"><ol type="1" class="pSmartList1"> <a name="wp9000655"> </a><div class="pSmartList1"><li>Select <span style="font-weight: bold">Help</span> &gt; <span style="font-weight: bold">Support</span>.</li></div> <a name="wp9000656"> </a><div class="pSmartList1"><li>The diagnostic information will be highlighted. Choose Copy to Clipboard and then paste the information into an e-mail message, along with any other information requested by the Technical Support team.</li></div> <a name="wp9000657"> </a><div class="pSmartList1"><li>Alternatively, save the diagnostic information to a file by clicking Save to File, then attach the file to your e-mail or print the data and fax (+1 517.913.6121) it to SnagIt support, along with any other information requested by the Technical Support team.</li></div> <a name="wp9000658"> </a><div class="pSmartList1"><li>Click OK to close the SnagIt Support window.</li></div> </ol></div> <a name="wp9000659"> </a><p class="pBody"> </p> <a name="wp9000660"> </a><p class="pBody"> </p> <a name="wp9000661"> </a><p class="pBody"> </p> </blockquote> <hr /> <table id="SummaryNotReq2" align="right" border="0" cellspacing="0" cellpadding="0"> <tr> <td align="right"> <a href="http://www.techsmith.com/"><font size="2">http://www.techsmith.com/</font></a></td> </tr> </table> <table id="SummaryNotReq3" width="110" border="0" align="left" cellpadding="0" cellspacing="0"> <tr> <td> <a accesskey="4" href="SnagIt_8.1_Add-In_Help-1-36.html"><img id="LongDescNotReq3" src="images/prev.gif" border="0" alt="Previous" /></a><img id="LongDescNotReq4" src="images/nextx.gif" border="0" alt="Next" /> </td> </tr> </table> <script type="text/javascript" language="JavaScript1.2"> <!-- document.write(VarHTMLHelp.fPopupDivTag()); // --> </script> <CET_ADSENSEF> <script type="text/javascript"><!-- google_ad_client = "pub-5291624188982543"; /* 728x90, A>740=> 04.02.08 */ google_ad_slot = "9704471239"; google_ad_width = 728; google_ad_height = 90; //--> </script> <script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"> </script> </CET_ADSENSEF> <CET_FOOTER> <table width="100%" border="0"> <tr> <td colspan="2" bgcolor="#0099FF"><div align="right" class="style1"> <div align="center"><font color="#FFFFFF">You are reading help file online using chmlib.com</font></div> </div></td> </tr> </table> <hr align="left" width="650"><BR> If you want your help file to be removed or added please send e-mail to chmlibcom@gmail.com </CET_FOOTER> </body> </html>